March 20, 2026·vWave 5 RNew
Public knowledge base launched at /help
Every walkthrough, every reference doc, every troubleshooting guide is now public. No login required.
The vault's knowledge base moved from "for paying customers only" to fully public at /help.
Five categories, ~20 articles at launch (more weekly):
- Getting Started — Sign up, first import, connecting eBay
- Identifying — How the AI pipeline works, manual overrides, price lookup
- Inventory — Batches, the 5-dim location system, workflow states
- eBay — Business policies, listing templates, publishing
- API — Programmatic access, authentication, webhooks
Why public: prospective customers were emailing the support inbox asking "does the vault do X?" for things that were already documented. The friction of having an account before reading the docs was costing us conversions. Now you can read every article before you sign up.
Indirect benefit: the public KB is also picked up by Google. We expect organic search traffic from "how do I connect eBay to inventory software" and similar queries.
— Jamie